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Delivery & Shipping Policy

Ramy Automotive delivers to all corners of the world. We ship our domestic orders through Shipa for free, and our international orders through DHL at very competitive rates.

* will not deal or provide any services or products to any of OFAC sanctioned countries in accordance with the law of the UAE



Shipping Costs

Delivery Times


FREE for all orders above AED 150

For orders below AED 150, a shipping charge of AED 15 will be applied

1-3 business days

GCC Rest of the World

Shipping rates are automatically calculated and can be viewed in your shopping cart before finalizing your purchase

3-5 business days

(subject to customs)


Delivery Schedule

We process and ship all our orders 5 days a week, with the exception of Fridays, Saturdays and UAE Public Holidays.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Ramy Automotive is not responsible for any delays caused by customs clearance processes.

Custom Duty (if applicable)

At checkout, you will be charged for the items purchased and shipping costs only. Import duty and tax costs will be invoiced to you directly by DHL upon delivery.

Important Delivery Information

Customers are always encouraged to enter accurate address details and contact numbers in order to ensure a timely delivery.

Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.

The following forms of ID are accepted:

  • Original & Valid National ID
  • Original & Valid Driving License
  • Original passport

Multiple shipments/deliveries may result in multiple postings to the cardholder’s monthly statement

No Service Areas (UAE)

Ramy Automotive reserves the right to add extra shipping charges if your location is in a No Service Area.